• O-DAY +9 – Covered California Online Enrollment System Still not Working…

    October 10th, 2013 by admin Categories: Blogs Tags: , , , , , , ,

    It’s now Obamacare O-Day +9, and we are still unable to enroll. By the way, that’s the key word here – “enroll”.

    I see the euphemisms floating out of Peter Lee’s shop…  “completed applications”, “partially completed applications”, “signed-up”. And then this, “Actual enrollment figures will not become available until customers start paying for and then receiving insurance benefits come Jan. 1. “

    Wait a minute. Covered California, and all the exchanges across the U.S. are supposed to be on-line enrollment systems. In fact, that’s what the California systems is officially called, the California Healthcare Eligibility, Enrollment and Retention System (CalHEERS).

    However, we are still unable to enroll on-line this morning, even after giving the system a break and not trying for five days. Just like previous attempts, we were able to input some basic information, learn about possible federal subsidies, and compare suggested plans. But just like on October 1st, O-Day, instead of next being able to choose a plan and enroll online, we get this:

    Click Here:  Get Contacted for More Info – When we go there we are asked to fill out a form to be contacted and take a survey…

    And what’s this about actual enrollment figures not being available until January 1, 2014? Where’s the so-called transparency?

    Covered California proclaimed last November when it awarded the $360 million contract to Accenture that:

    The CalHEERS system will be designed to start enrolling Californians in the fall of 2013 for coverage that will begin in January 2014. It will be implemented out in two stages:
     Release 1 (Portal). The current plans are for CalHEERS to “go live” on July 1, 2013 as a web portal to provide initial ability for individuals and small employers to shop and compare health plans.
     Release 2 (Enrollment). On October 1, 2013, CalHEERS should add functions that will allow individuals to see if they are eligible for Medi-Cal, Healthy Families, or subsidized coverage in the Exchange. CalHEERS will also help these individuals chose the health plan and benefit design that is right for them. The system will also provide all the processes needed to support small businesses buying coverage and support the premium processing and management of financial data.

    This announcement, besides emphasizing the enrollment element, in the last bullet also makes another key point. Is CalHEERS properly determining whether applicants are “eligible for Medi-Cal, Healthy Families, or subsidized coverage in the Exchange”. Or are they just lumped together like everyone else in “completed applications”, “partially completed applications”, and “signed-up”? And finally, are the interfaces with both state systems and the federal data hub involving IRS, Homeland Security and a half dozen other databases working properly to determine eligibility? Good questions…

    And perhaps it’s now time for some answers from the folks responsible for implementing the $360 million system.


    1. Steve says:

      Can’t wait to see the contract mods that come from this “overwhelming” response. If they did not make 50 requests for uncompressed resources on completely non-compliant (with even the most basic) of HTML standards they would have probably kept the website online. This is what happens when you outsource building of your exchange to India. Oh wait – they bought a “COTS” product that wasn’t “configured” by launch. Their proposal is quite amusing – something along the lines of “cloud services like amazon are not suited to handle the unique traffic and security requirements of the State”. Given the lack of simple standards even in the HTML – can’t imagine the cluster … of a security job they did (if any). Let’s hope we hear about it publically cause most certainly Accenture wont report it. They are violating the most simple and standard security practices:

      Server: Oracle-Application-Server-11g
      X-Powered-By: Servlet/2.5 JSP/2.1

      If I was a hacker you just did a lot of my job for me. It’s like having the PIN code to an ATM card. In this case it does not seem as if getting the actually card number would be too difficult. So while Prakash Nayak is embedding jokes in the page at the expense of the California and Federal taxpayer, more likely than not someone in Russia is exploiting this joke of a “platform”.

      “And perhaps it’s now time for some answers from the folks responsible for implementing the $360 million system.” – That was funny. The answer is more money for Accenture so they can continue to “deliver” their “high performance”. I would not be the least bit surprised if they intentionally screwed this to do just that.

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